terms and conditions
These Terms and Conditions apply to your holiday booking and all related travel arrangements
made with us. Please read them carefully, as they form part of the contract between you and us and will be
legally binding upon confirmation of your booking.
By making a booking, the lead client confirms that:
- They have read and accepted these Terms and Conditions.
- All persons named in the booking have read and agreed to be bound by these Terms and Conditions and all
other applicable
contractual terms.
- They have the authority to accept these Terms and Conditions on behalf of all persons included in the
booking.
reservations:
A 30% deposit is required to confirm your reservation. Before making the payment, you will receive our tour
contract by
email for your review and signature. The remaining 70% balance must be paid before the tour begins when we meet
in
Antananarivo. We prefer to receive the balance in cash, in euros (€) or US dollars (USD), as foreign currency is
not
readily available through local banks in Madagascar. If you prefer not to travel with a large amount of cash,
you may
pay the remaining balance by bank transfer before your arrival, using the same transfer process you used for the
deposit.
travel insurance:
Your holiday package with us does NOT include travel insurance and it is your responsibility to ensure you have
adequate
insurance cover. In accordance with normal industry practice, we will require you to have adequate travel
insurance to
provide accident and medical cover before your holiday departs. Such insurance should ideally be valid from the
date of
booking, be valid throughout the holiday duration and financially cover any probable loss through cancellation,
amendment, accident or health related problems. You should ensure you are covered for all activities you are
planning on
your trip.
medical:
you may need to take precautions for malaria etc...................
Dietary Requirements:
Please advice us of any special dietary requirements at the time of booking, and we will do our best to
accommodate your
needs.
Itinerary Changes:
Visit Mada Tours reserves the right to modify the itinerary when necessary due to unforeseen circumstances or
emergencies beyond our control. Any changes will be made with the aim of ensuring the safety and best interests
of our
guests. Please note that Visit Mada Tours is not responsible for refunding any expenses already paid by
travelers,
including hotel accommodations, transportation, or other trip-related costs resulting from such changes.
payment methods:
Visit Mada Tours accepts payments through several methods, including bank transfer and electronic payment
services such
as Tap Tap Send
or Western Union or remitly. Please note that all transaction fees are the responsibility of the
client. The exact
agreed amount must be received in full in our account. For further details and payment instructions, please
contact Mr.
Benjamin.
liability:
Visit Mada Tours acts solely as an agent for its principals and, therefore, accepts no liability for any loss,
death,
injury, damage, accident, delay, inconvenience, or other consequence suffered by any person as a result of the
failure
of such principals to fulfil their obligations. This includes, but is not limited to, matters relating to travel
arrangements, flights, sporting activities, accommodation, transportation, or any other services. All clients
are
subject to and bound by the rules, regulations, terms, and conditions of contract imposed by any carrier,
service
provider, or other supplier involved in arrangements made through Visit Mada Tours. Visit Mada Tours shall not
be liable
for any loss, damage, delay, injury, or other claim arising from or connected with the acts, omissions, or
conditions
imposed by such carriers or suppliers.
client's responsibility and reconfirmation:
Clients are responsible for ensuring they have all required travel documents, including a valid passport and
confirmed
return air tickets. It is essential that all international flights are reconfirmed with the airline prior to
departure
to avoid any travel disruptions.
delays and unused services:
Visit Mada Tours shall not be responsible for any additional expenses or costs incurred due to unexpected
extensions of
packages or tours resulting from flight delays, adverse weather conditions, strikes, or any other circumstances
beyond
the company's control. Any additional costs arising from such delays or circumstances shall be borne by the
traveller,
and no refunds will be provided for payments already made. Services that are not used due to the traveller's
decision
not to continue the trip, changes of plans, or any other personal reasons are non-refundable. All payments made
for
unused services shall be forfeited.
local flight tickets:
If a local flight ticket cannot be used due to circumstances beyond the control of Visit Mada Tours, such as bad
weather, strikes, flight disruptions, or other unforeseen events, and you choose not to use the ticket at a
later time,
Visit Mada Tours will not provide any refund for the amount paid.
Cancellation Policy:
If the reservation is cancelled, cancellation fees will apply according to the following terms:
- More than 30 days prior to arrival: a full refund of the deposit paid will be provided.
- From 30 to 25 days prior to arrival: 50% of the deposit paid will be refunded.
- Less than 25 days prior to arrival: the deposit paid is non-refundable.
Thank you for your understanding.
The Manager
Mr RAVELOARIMANANA BENJAMIN
